Shipping & Returns Policy

At Korean Vibes, we want every shopping experience to be simple, reliable, and enjoyable.

1. Shipping Coverage

We offer delivery across Bangladesh through our courier partner, Steadfast.

2. Delivery Charges & Estimated Times

Delivery charges are added to your order total during checkout.

3. Order Processing

Orders are normally processed within 24 hours after confirmation.

Delivery times are estimates and may vary because of courier operations, holidays, weather, or unforeseen circumstances.

4. Payment Methods

We currently accept:

• Cash on Delivery (COD)
• bKash

5. 7-Day Return & Exchange Policy

Customers may request an eligible return or exchange within 7 calendar days of receiving their order.

For standard returns:

• Products must be unused and undamaged.
• Original packaging should be included where possible.
• Proof of purchase or an order number is required.

Return requests are subject to verification and applicable consumer rights.

6. Return Delivery Charges

Customers are responsible for return courier charges for voluntary or change-of-mind returns.

Where a product is defective, damaged, or incorrect, return shipping responsibilities will be handled in accordance with applicable consumer protection laws.

7. Damaged or Incorrect Products

If you receive an incorrect, damaged, or defective item, please contact us promptly.

Provide your order number, photographs of the product, and a brief explanation of the issue.

We will review your request and provide an appropriate solution in accordance with applicable law.

8. Refund Policy

Approved refunds are normally processed within 5–7 days.

Refunds will be arranged using an appropriate payment method.

Where applicable law requires a different refund procedure or deadline, those legal requirements will apply.

9. Contact & Support

Our customer support channels are available 24 hours.

Thank you for shopping with Korean Vibes!